Problem

Our client, a leading company providing Internet Protocol Television (IPTV) services to thousands of customers, was facing a critical issue: the theft of their multimedia content URLs along with unwanted traffic. This problem not only affected service quality but also led to excessive traffic and increased costs in terms of bandwidth.

Initial Challenges

1. URL Theft: Hackers were stealing the URLs of multimedia content, allowing unauthorized access. This led to revenue loss and deteriorated the user experience.
2. Excessive Traffic Increase: Network traffic reached alarming levels, peaking at 35 Gbps, which increased operational costs and threatened the client’s infrastructure.
3. Degraded Service Quality: Due to excessive and unauthorized traffic, legitimate users experienced poor transmission quality, leading to complaints and potential customer loss.

Implemented Solutions

1. Anomaly Monitoring and Detection:
   • We implemented advanced monitoring systems to detect abnormal access and behavior in real time.
   • Automatic alerts were set up to notify about possible URL theft attempts.
2. Identity and Access Management:
   • We implemented a robust authentication and authorization system to manage user access.
   • User verification mechanisms were strengthened to ensure that only legitimate customers could access the content.
3. Traffic Optimization:
   • Traffic optimization techniques were applied to reduce unnecessary load on the network.
   • Firewall rules and IP filtering were configured to block unauthorized access.

Results

Thanks to the cybersecurity measures implemented, our client achieved significant results:

• Significant Traffic Reduction: Network traffic was reduced from 35 Gbps to 19 Gbps, marking a 45.7% decrease.
• Improved Service Quality: Users experienced a noticeable improvement in transmission quality, reducing complaints and increasing customer satisfaction.
• Operational Cost Savings: The reduction in unauthorized traffic allowed the company to save significantly on bandwidth and infrastructure maintenance costs.
• Enhanced Security: The implementation of advanced security measures effectively protected multimedia content URLs, preventing unauthorized access and securing the client’s revenue.

Conclusion

Getecom’s intervention was crucial in resolving our client’s issues. The implemented solutions not only mitigated URL theft but also optimized traffic and improved service quality. This success case highlights the importance of a comprehensive cybersecurity strategy to protect digital assets and ensure operational continuity in the IPTV industry.